Advance Plumbing Heating & Air
Review Summary
- Positive: Praised for prompt, reliable service, especially in emergencies (heat pump issues), honest pricing, and professional, courteous technicians. Some customers have used them for many years and highly recommend them. One customer saved a significant amount of money.
- Negative: Some complaints about poor communication from the office (unreturned calls), missed appointments, and unprofessional driving by an employee. One customer had an AC issue that wasn't resolved promptly.
- Mixed: One review mentions a faulty shower installation initially, but the company resolved the issue promptly and professionally.
Reviews
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(28 reviews)
Rhonda Taylor
Craig is the best. My heat pump likes to break during 3 day holiday weekends when the temps are at record levels. Somehow Craig manages to get there and get things back up and running in no time. My entire family calls these folks for service. Very happy.
Roy Henslee
October 14, 2022
If this company runs like the employee drive I wouldn't do business with them. I was getting on I26 at the 526 off ramp pulling a trailer and was cut off by an Advanced employee very unprofessional and unsafe. This is the truck as we were stopped in traffic.... again unprofessional and unsafe
Jill Golod
I used Advance to service my HVAC unit a couple of times. When my AC went out a month after they had serviced the unit they put me on the schedule for the next day. I called the next day around 2:30 (Friday) and was told I was the next person on the list. At 4:45 I called to find out how late the technician was working but had to leave a message as I got their voicemail. I never got a return phone call nor did the technician ever reach out that day. I found an email address for the service manager on their website and sent a message but never got a return email. By this time my house was over 90°. On Saturday I dialed for dollars and found another company who was at my house by 9:30 and fixed the problem in 45 minutes. Come Tuesday I got a call from Advance wanting to know if I would be available between 12:00 and 5:00.... A little late to the party don't you think?
Carol C